Privacy Policy – mmy app Pakistan Platform

1About This Policy

This Privacy Policy explains how mmy app collects, stores, uses, and protects the personal information of players and visitors who use the mmy app website at mmyapp.app and the mmy app mobile application. It applies to all users based in Pakistan and anywhere else the platform is accessed.

By registering an account or using any part of the mmy app platform, you acknowledge that you have read this Privacy Policy and understand how your data is handled. This policy should be read alongside our Terms and Conditions and Responsible Gaming policy.

If you have questions about anything in this policy or want to exercise any of your data rights, the easiest way to reach us is through the Live Chat inside the app or by emailing [email protected]. We aim to respond within 72 hours.

2Data We Collect

We collect personal data in three main ways: information you give us directly, data generated by your use of the platform, and information from third-party services we work with.

We only collect data that is necessary for the purposes described in this policy. We do not collect sensitive personal data such as racial or ethnic origin, political opinions, or health information.

3How We Use Your Data

mmy app uses your personal data only for legitimate purposes directly related to running your account and delivering our gaming services. Here is a breakdown of how each type of data is used:

• Account registration and management: Your name, email, phone number, and date of birth are used to create and maintain your mmy app account, verify your age (18+), and allow you to log in securely.
• Processing PKR transactions: Payment data is used to process deposits and withdrawals via JazzCash, Easypaisa, Raast, Bank Transfer, and cards. Transaction records are kept for financial compliance and dispute resolution.
• Identity verification (KYC): CNIC and identity documents are used to confirm your identity, prevent fraud, and comply with anti-money laundering obligations before processing large withdrawals or as part of routine account checks.
• Platform security and fraud prevention: Device data, IP addresses, and usage patterns are monitored to detect suspicious activity, prevent account takeovers, and protect the integrity of the platform.
• Customer support: Support chat and email records allow our team to resolve your queries effectively and maintain a history of past interactions for reference.
• Promotions and bonuses: If you have opted in to marketing, we use your contact details and gaming preferences to send you relevant offers — Cricket season specials, PSL promotions, reload bonuses, and other deals that match your activity.
• Platform improvement: Aggregated and anonymised usage data helps us understand which features players find most useful, where technical issues occur, and how to improve the overall experience.
• Responsible Gaming: Gaming activity and session data are used to power responsible gaming tools like deposit limits, session reminders, and self-exclusion — protecting players who want to manage their usage.

4Legal Basis for Processing

mmy app processes your personal data on the following legal grounds:

• Contract performance: Processing is necessary to deliver the services you signed up for — running your account, processing bets, handling deposits and withdrawals.
• Legal obligation: We are required to verify identities, maintain transaction records, and carry out anti-fraud checks as part of our operational obligations.
• Legitimate interests: We process device and usage data to maintain platform security, prevent fraud, and improve our services — balanced against your right to privacy.
• Consent: Where we send you marketing communications or use non-essential cookies, we do so only with your explicit consent, which you can withdraw at any time.

5Sharing Your Data

mmy app does not sell your personal data. We share it only where necessary to deliver our services or meet our obligations. The categories of third parties we work with are:

• Payment providers: JazzCash, Easypaisa, Raast, and our banking partners receive payment data solely to process your deposits and withdrawals in PKR.
• Identity verification services: Third-party KYC providers receive identity documents to carry out verification checks. These providers are contractually bound to handle your data securely and not use it for any other purpose.
• Game software providers: Our casino and sports betting software partners receive anonymised session data to power their games and ensure fair outcomes. They do not receive your personal account details.
• Customer support tools: We use reputable third-party helpdesk platforms to manage live chat and email support. These systems store support conversations securely.
• Analytics and performance tools: Aggregated, anonymised usage data is shared with analytics platforms to help us understand platform performance. No personally identifiable information is included.
• Legal and regulatory requests: We may disclose personal data when required to do so by a valid legal order, court process, or to protect the rights, safety, and security of mmy app and its users.

6Payment Data and Security

mmy app takes the security of your PKR payment data very seriously. When you deposit or withdraw using JazzCash, Easypaisa, Raast, Bank Transfer, or a debit or credit card, the following protections apply:

• All payment transactions are processed over encrypted TLS connections. Your payment credentials are never transmitted in plain text.
• mmy app does not store full card numbers, CVV codes, or mobile wallet PINs on our servers. Payment tokenisation is used where supported by the payment provider.
• Withdrawals can only be made to payment methods that have been verified as belonging to the account holder. This prevents fraudulent redirection of funds.
• Transaction records are stored securely and retained only as long as required for financial record-keeping and dispute resolution purposes.
• Any suspicious payment activity — including unusual withdrawal patterns — triggers an automatic security review before funds are released.

If you ever notice a transaction on your mmy app account that you did not authorise, contact our support team immediately via Live Chat. We will freeze the account and investigate within 24 hours.

7Cookies and Tracking

mmy app uses cookies and similar tracking technologies on our website and mobile application. Here is what we use and why:

• Essential cookies: These are required for the platform to function — keeping you logged in, remembering your session, and enabling the cashier to work correctly. These cannot be disabled without breaking the platform.
• Performance cookies: These collect anonymised data about how players navigate the site — which pages load slowly, where errors occur. This data helps us fix issues and improve loading speed.
• Preference cookies: These remember your settings — such as language preference and notification choices — so you do not have to reconfigure them each visit.
• Analytics cookies: With your consent, we use analytics tools to understand how different groups of players use the platform. All data processed for analytics is aggregated and anonymised.

You can manage cookie preferences through your browser settings or the in-app privacy settings. Disabling non-essential cookies will not prevent you from using the platform, but some features may behave differently.

8Data Retention

mmy app retains your personal data only for as long as necessary. The general retention periods we follow are:

• Active account data: Retained for the full duration your account is open, plus a standard period after closure to handle any outstanding disputes or regulatory queries.
• Transaction records: Financial records including deposits, withdrawals, and betting history are retained for a minimum of five years for financial record-keeping purposes.
• KYC and identity documents: Retained for the period required to meet our identity verification obligations, typically five years from the date of verification or account closure.
• Support communications: Chat and email records are kept for up to two years after the conversation closes, to provide context for future support interactions.
• Marketing data: If you opt out of marketing, your contact details are removed from marketing lists immediately. Suppression records are kept to ensure we do not contact you again.

After the applicable retention period expires, personal data is securely deleted or permanently anonymised so it can no longer be linked back to you.

9Your Rights and Choices

As a mmy app player, you have the following rights over your personal data. To exercise any of these rights, contact our support team via Live Chat or email:

• Access: Request a copy of the personal data mmy app holds about you. We will provide this in a readable format within 30 days.
• Rectification: Ask us to correct inaccurate or incomplete data. Basic account details such as email and phone number can also be updated directly in your account settings.
• Erasure: Request deletion of your personal data. Note that some data must be retained for legal and financial record-keeping obligations and cannot be deleted on request — we will explain exactly what can and cannot be removed.
• Restriction: Ask us to pause processing of your data in certain circumstances — for example, while a data accuracy dispute is being resolved.
• Portability: Request your data in a structured, machine-readable format so you can transfer it elsewhere.
• Object: Object to processing carried out on the basis of legitimate interests, including direct marketing. Marketing objections are processed immediately.

10Children's Privacy

mmy app is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is carried out during the registration process, and identity documents may be requested to confirm a player's date of birth.

If we discover that an account has been created by someone under 18, the account will be closed immediately, all activity will be voided, and any funds deposited will be returned to the payment source. If you believe a minor has registered on mmy app, please contact our support team right away.

Parents and guardians are encouraged to use parental control software to restrict access to online gaming platforms on shared devices. For further guidance, visit our Responsible Gaming page.

11Security Measures

Protecting your data is not just a policy commitment — it is built into how mmy app is engineered and operated. The security measures we have in place include:

• TLS encryption: All data transmitted between your device and mmy app servers is encrypted using industry-standard TLS protocols.
• Access controls: Personal data is accessible only to mmy app staff who need it to perform their job. All staff access is logged and audited.
• Two-factor authentication (2FA): Players can enable 2FA on their accounts for an extra layer of login security. We strongly recommend enabling this feature.
• Automated fraud monitoring: Our security systems continuously monitor accounts and transactions for patterns that suggest fraud, account takeover, or unusual activity — triggering alerts and account holds when necessary.
• Regular security reviews: mmy app infrastructure undergoes regular security testing and review to identify and address vulnerabilities before they can be exploited.
• Incident response: In the event of a data security incident that affects your personal data, mmy app will notify affected players promptly and take immediate action to contain and investigate the breach.

While we take every reasonable precaution to protect your data, no online platform can guarantee 100% security against all possible threats. You can significantly improve the security of your account by using a strong, unique password and enabling 2FA.

12Changes to This Policy

mmy app may update this Privacy Policy from time to time to reflect changes in how we operate, new features on the platform, or updated obligations. When we make meaningful changes, we will notify registered players by email and/or through an in-app notification at least 7 days before the updated policy takes effect.

The current version of this policy is always available on this page, with the "Last Updated" date shown at the top. We recommend checking this page periodically so you are always aware of how your data is being handled.

Your continued use of the mmy app platform after the effective date of any update to this policy indicates your acceptance of the revised terms. If you do not agree with the updated policy, please contact support to discuss your options, including account closure.

13Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please get in touch with our team:

• Live Chat: Available 24/7 directly inside the mmy app website and mobile application. This is the fastest way to get a response.
• Email: [email protected] — privacy and data rights requests are flagged as priority and handled by our dedicated team.
• FAQ: Visit the FAQ page for quick answers on common account, payment, and privacy questions.

For questions about responsible gaming tools, self-exclusion, or deposit limits, visit our Responsible Gaming page or reach out to support directly. These requests are always treated with priority and full discretion.